Bin-Shihon Group.,Co Ltd,  Battery Warranty policy.

test

 

The following policy describes the process which will determine whether any Battery purchased from Bin-Shihon Group Co., Ltd or Affiliated companies is eligible for a warranty claim.

Index.

1, Eligibility.

2, Warranty Coverage.

3, Warranty Conditions.

4, Compensation Amount.

5, Warranty Exclusions.

6, Summary.

1, Eligibility.

This warranty only applies to the original purchaser of any new Battery sold by Bin-Shihon Group Co., Ltd or Affiliated companies.

Eligible Batteries shall be used on the vehicle on which they were installed and be according to the vehicle manufacturer’s terms and recommendations.

2, Warranty Coverage.

This warranty is valid for any Bin-Shihon Group Co., Ltd Battery that was new at purchase and was removed from service due to Manufacturing defects.

The battery is fully guaranteed against manufacturing defects under normal usage within the warranty period as stated.

This warranty applies only to the original purchaser (end user) and is not transferrable to any other party.

Any Batteries supplied by Bin-Shihon Group Co., Ltd or affiliated companies have a 1-year warranty against manufacturing defects or premature failure from date of first invoice for Passenger vehicles (under normal usage) and 6 months for Commercial vehicles (taxis, shuttle vehicles and couriers, etc.).

This time period does not represent the expected service life for Batteries covered by this warranty.

Should any Bin-Shihon Group Co., Ltd battery prove defective based on the company test procedures the end user is entitled to a new battery of comparable performance at no charge.

If a battery is replaced under warranty at no charge to the customer, the newly replaced battery will receive the remaining period of the original warranty. 

In the event that the second battery fails, the date of sale of the original retail purchase is to be used as the beginning date when calculating months of service. 

If the Battery is replaced, then the warranty card must be updated/attached to the original invoice.

3, Warranty Conditions.

The following conditions must be met when presenting a Battery for inspection when making a warranty claim:

1, Submission of evidence of purchasing (VAT Invoice) and a warranty card. 

2, The Battery and vehicle details, Warranty card, serial number and customer details must match the invoice.

3, The Battery must be produced with the vehicle it was fitted on as mentioned in the invoice.

4, The Battery must be as per specification recommended by the manufacturer for that vehicle.

5, The Battery must fulfill the relevant warranty conditions.

6, In order to make a thorough inspection the user must bring the Battery (with the vehicle) to one of the service center’s Authorized or owned by Bin-Shihon Group Co., Ltd or any of their Affiliated companies only.

7, Batteries deemed faulty can be examined by Bin-Shihon Group Co., Ltd or any of their Affiliated companies only. Note that the approval of the defect will be based on a technical report from approved centers.

8, The vehicle the Battery is fitted to must be in a roadworthy condition and pass any relevant checks. 

Failure to meet the above criteria will result in a rejected warranty claim.

4, Compensation Amount.

Bin-Shihon Group Co., Ltd will compensate the customer for the Return Battery based on the 1st invoice date when the Battery is purchased by the end user.

The compensation will then be determined by the approved service center.

Any additional taxes, fitment, or other charges in connection with the replacement of the Battery are required to be paid for by the customer.

Bin-Shihon Group Co., Ltd reserves the right to choose the method of settlement, which is either an exchange of the product or a value based on the retail price (excluding VAT) approved by Bin-Shihon Group Co., Ltd or Affiliated Companies. 

In cases where it is impossible to compensate the customer by changing the product with the same type of Battery, the customer has the right to receive a product of same size but different manufacturer, or a cash refund.

Any Batteries that have been accepted for a warranty claim and had a settlement paid, becomes the property of Bin-Shihon Group Co., Ltd or Affiliated Companies.

5, Warranty Exclusions.

Batteries that have become unserviceable for the following reason will be rejected for claims and void the Battery warranty. The Below list of reasons for rejection although quite exhaustive is not a complete list for reasons of rejection from Bin-Shihon group Co., Ltd or Affiliated companies:

1, The battery and the vehicle (as mentioned in the invoice) is not produced for adequate checking.

2, Improper maintenance.

3, Improper application and misuse.

4, Improper specification for the vehicle the Battery is fitted to.

5, Improper Fitting. 

6, Battery damaged by mishandling or storage.

7, Mechanical irregularities in the vehicle such as a Faulty Alternator.

8, Damage due to poor fitment.

9, Damage caused by corrosion, vandalism, or damages caused by contamination (petroleum or any other chemical products).

10, Batteries brought to the warranty center without producing the vehicle for checking. 

11, Serial number missing or damaged. 

12, No invoice.

13, No Warranty card. 

14, Battery Cables in poor condition or Damaged.

15, Faulty charging system.

16, Battery under extreme load due to vehicle modifications or wrong size.

17, The Battery is not accessible to be tested.

18, The charging system is not accessible to be tested.

19, Batteries that have been repaired in anyway.

20, Battery casing swelled and distorted due to overcharging.

21, Battery purchased as used.

22, Serial number/labels Different to the invoice and warranty card, tampered with or altered by notching or buffing.

23, Batteries used on vehicles in racing or special applications.

24, Batteries rendered unserviceable due to any other attachment.

25, Battery discharged due to improper storage.

26, Battery damaged due to excessive Charging.

6, Summary.

This policy is designed to be a guide as to the Warranty procedure for Bin-Shihon Group Co., Ltd.

The above list of reasons for rejection although quite exhaustive is not a complete list for reasons of rejection from Bin-Shihon Group Co., Ltd or Affiliated companies.

Bin-Shihon Group Co., Ltd reserves the right to refuse any warranty claim submitted to them by any customer. If the Warranty claim is refused, then a full explanation will be offered to the said customer with proof if required as to why the claim has been rejected.

Customers have a right to Appeal a warranty claim refusal and will need to ensure the following:

1, The vehicle has not been used in any way except to travel to their home residence after the refusal claim.

2, The claim has been submitted on or before 5 working days from the date of refusal. 

3, The customer has emailed warranty@Bin-Shihon.com with a reason why the claim should be authorized with photographic evidence if required.

At this point an assessor from Bin-Shihon group Co., Ltd, or their affiliated companies will then contact the customer and reassess the claim as per the warranty policy.

Each customer can only appeal 1 time per battery warranty claim.

The customer has the right to Complain to Bin-Shihon Group Co., Ltd, if they feel they have been unfairly treated in anyway during any of the above process.

Please submit the complaint to warranty@Bin-shihon.com stating the reason for the complaint and their contact details, at which point this will be reviewed by Bin-Shihon group Co., Ltd and they will respond to the Email within 5 working days.

BIN-SHIHON GROUP CO., LTD.

HANKOOK, LAUFENN AND KINGSTAR 

TIRE WARRANTY POLICY.

The following policy describes the process which will determine whether a Hankook/Laufenn or Kingstar tire purchased from Bin-Shihon Group Co., Ltd. or Affiliated Companies is eligible for a warranty claim.

INDEX:

1. Eligibility.

2. Warranty Coverage.

3. Warranty Conditions.

4. Compensation Amount.

5. Warranty Exclusions.

6. Summary.

1. Eligibility:

This warranty only applies to the original purchaser of any new Hankook/Laufenn or Kingstar tire sold by Bin-Shihon Group Co., Ltd. or Affiliated Companies.

Eligible tires shall be used on the vehicle on which they were installed and be according to the vehicle manufacturer’s recommendations.

2. Warranty Coverage:

This warranty is valid for any new tire that was purchased from Bin-Shihon Group Co., Ltd. or Affiliated Companies and was not sufficient to use due to manufacturing defects as following:

1. Hankook, Laufenn, and Kingstar brands tires: warranty period (3 years from DOT) is reached or until the minimum tread depth index TWI (Tread Wear Indicator) is 1.6mm (whichever comes first).

2. Commercial vehicles and equipment tires are excluded from the above point and have a warranty period of 6 months from date of purchase.

This warranty applies only to the original purchaser (end user) and is not transferrable to any other party. 

This time period does not represent the expected service life for tires covered by this warranty.

3. Warranty Conditions:

The following conditions must be met when presenting a tire(s) for inspection when making a warranty claim:

1. Submission of evidence of purchasing (VAT Invoice) 

2. For OE fitment only, the tire(s) are applicable to the OE warranty policy between Bin-Shihon Group Co., Ltd. or Affiliated Companies and Car Distributors.

3. The tire details and customer details must match the invoice The tire warranty is non-transferable to another party.

4. The tire(s) must be presented with the vehicle it was fitted on as mentioned in the invoice.

5. The tire must be the correct fitment for the vehicle fitted to as per the manufactory’s recommendations and terms.

6. The tire(s) claim must fulfill the relevant warranty conditions.

7. If TPMS (Tire pressure monitoring system) is available it must be in good working condition.

8. In order to make a thorough inspection the user must deliver the tire(s) to one of the service centers authorized or owned by Bin-Shihon Group Co., Ltd. or Affiliated Companies.

9. Each Tire deemed faulty can only be examined by Bin-Shihon Group Co., Ltd. or Affiliated Companies or any of their authorized companies. 

10. If no service center is available, the tire will be sent to an authorized center and may take up to 2 weeks for any claim approval.

11. Bin-Shihon Group Co., Ltd. or Affiliated Companies is not responsible for providing any tires while warranty process is conducted.

12. The vehicle the tire is fitted to must be in a roadworthy condition. 

Failure to meet the above criteria will result in a rejected warranty claim.

4. Compensation Amount:

Bin-Shihon Group Co., Ltd. or Affiliated Companies will compensate the customer for the return tire(s) based on the remaining tread depth when the tire is produced to them at the time of purchase.

This will be the used formula:

New tire tread depth – 1.6mm TWI (Globally recognized TREAD WEAR INDICATOR).

Example: 

New Tire: 8.0mm – 1.6mm = 6.4mm of usable tread.

Claimed Tire at Inspection: 6.7mm – 1.6mm = 5.1mm of usable tread.

The remaining tread will then be converted into a compensation percentage. See examples below:

5.1mm / 6.4mm * 100 = 80% compensation.

3.8mm / 6.4mm * 100 = 60% compensation.

The amount of the credit will then be determined by dividing the current Bin-Shihon Group Co., Ltd. or Affiliated Companies retail price (excluding VAT) by the percentage of remaining tread. See below example:

New tire price = SR100 (excluding VAT), 80% compensation = SR80.

Any taxes, tire fitment, balancing and any other charges in connection with the replacement of the tire are required to be paid for by the end user.

Bin-Shihon Group Co., Ltd. or Affiliated Companies reserve the right to choose the method of settlement which is either an exchange of the product, voucher or a value based on the compensation method. 

In cases where it is impossible to compensate the customer by changing the product with the same type of tire, the customer has the right to receive a product of the same size with a different pattern or to obtain a full refund relating to the compensation / report findings.

Any tire(s) that have been accepted for a warranty claim and had a settlement paid, becomes the property of Bin-Shihon Group Co., Ltd. or Affiliated Companies.

5. Warranty Exclusions:

Tires that have become unserviceable for the following reason will be rejected for claims and void the tire warranty. The below list of reasons for rejection although quite exhaustive is not a complete list for reasons of rejection:

1. Improper repair or repairs that have failed.

2. Improper maintenance which can include: improper inflation or other maintenance abuses.

3. Improper application or operation such as speeding or overloading.

4. Improper tire size and/or specification for the vehicle the tire is fitted on.

5. Improper mounting/dismounting procedures. 

6. Wheel rim damaged or distorted.

7. Mechanical irregularities in the vehicle or wheel, such as faulty suspension components.  

8. Damage due to poor wheel alignment.

9. Damage caused by corrosion, vandalism, or damages caused by contamination (petroleum or any other chemical products).

10. Tires used in commercial applications such as taxis, shuttle vehicles and couriers (defaults to warranty for commercial use).

11. Irregular tread wear or excessively rapid tread wear. 

12. Worn out tread (remaining tread depth less than 1.6mm). 

13. Road damage caused by obstacles or debris, such as cuts, punctures (whether repairable or not). 

14. Tears, abrasions or impact breaks (whether repairable or not). 

15. Faulty TPMS (tire pressure monitoring system).

16. Materials added such as fillers, sealants, balancing substances and external tire treatments.

17. Tire has clearly been used on when Underinflated or Flat.

18. Run Flat tires that have been used when Flat and exceeded recommended speed and distance of the tire manufacturer’s recommendation.

19. Run Flat tires that have been repaired in anyway.

20. Tires submitted for poor ride complaints such as noise and vibration before 1mm tread wear.

21. Tires purchased as used.

22. Tires altered by notching or buffing.

23. Tires used on vehicles in racing or special applications.

24. Tires rendered unserviceable due to snow chains, studs or any other attachment.

25. Flat spotting or damage due to improper storage by the end user.

26. Flat spotting due to excessive braking.

27. This warranty is only Valid in the Kingdom of Saudi Arabia.

6. Summary:

This policy is designed to be a guide as the Warranty procedure for Bin-Shihon Group Co., Ltd.

The above list of reasons for rejection although quite exhaustive is not a complete list for reasons of rejection from Bin-Shihon Group Co., Ltd, or Affiliated companies.

Bin-Shihon Group Co., Ltd, reserve the right to refuse any warranty claim submitted to them by any customer. If the Warranty claim is refused, then a full explanation will be offered to the said customer with proof if required as to why the claim has been rejected.

Customers have a right to Appeal a warranty claim refusal and will need to ensure the following:

1. The vehicle has not been used in any way except to travel to their home residence after the refusal claim.

2. The claim has been submitted on or before 5 working days from the date of refusal. 

3. The customer must send an email to warranty@bin-shihon.com, with a reason why the claim should be authorized, with photographic evidence if required.

At this point an assessor from Bin-Shihon group Co., Ltd, or their affiliated companies will then contact the customer and reassess the claim.

Each customer can only appeal 1 time per tire warranty claim.

The customer has the right to Complain to Bin-Shihon Group Co., Ltd, if they feel they have been unfairly treated in any way during any of the above process.

Please submit the complaint to warranty@bin-shihon.com stating the reason for the complaint and their contact details, at which point this will be reviewed by Bin-Shihon Group Co., Ltd, and they will respond to the Email within 5 working Days.

Warranty Conditions:

The terms and conditions from Etari’s current invoice layout for your reference.

• All parts & product are covered by dealer warranty. In the event of any defect please visit the authorized dealer.
• All labor done by Etari is covered for 48 hours from invoice date except wheel alignment which is 5 days from invoice date.
• All wheel torques should be rechecked after 100km from fitment for safety. If this is not done, Etari will hold no liability for workmanship.

• جميع قطع الغيار والمنتجات تشمل ضمان الوكيل في حال وجود أي خلل يرجى زيارة الوكيل المعتمد.
• جميع الخدمات خاضعة لسياسة ضمان شركة اطاري لمدة 48 ساعة من تاريخ الفاتورة باستثناء خدمة الميزان وهي 5 ايام من تاريخ الفاتورة.
• يجب إعادة فحص جميع صواميل الاطارات بعد 100 كيلومتر من التثبيت لأجل السلامة، إذا لم يتم ذلك ، فلن يتحمل شركة اطاري مسؤولية أي خلل.

UNITED TIRES CO., LTD.

TIRE WARRANTY POLICY

The following policy describes the process which will determine whether any tire purchased from United Tires Co., Ltd, or Affiliated Companies is eligible for a warranty claim.

INDEX:

1. Eligibility.

2. Warranty Coverage.

3. Warranty Conditions.

4. Compensation Amount.

5. Warranty Exclusions.

6. Summary.

1. Eligibility:

This warranty only applies to the original purchaser of any new tire sold by United Tires Co., Ltd, or Affiliated Companies.

Eligible tires shall be used on the vehicle on which they were installed and be according to the vehicle manufacturer’s recommendations.

2. Warranty Coverage:

This warranty is valid for any new tire that was purchased from United Tires Co., Ltd, or Affiliated Companies and was not sufficient to use due to manufacturing defects as following:

1. All Tire brands from United Tires Co., Ltd, or Affiliated Companies are 1 year from the invoice date.

2. Commercial vehicles and equipment tires are excluded from the above points (#1 and #2) and have a warranty period of 6 months from date of purchase.

This warranty applies only to the original purchaser (end user) and is not transferrable to any other party. 

This time period does not represent the expected service life for tires covered by this warranty.

3. Warranty Conditions:

The following conditions must be met when presenting a tire(s) for inspection when making a warranty claim:

1. Submission of evidence of purchasing (VAT Invoice) 

2. For OE fitment only, the tire(s) are applicable to the OE warranty policy between United Tires Co., Ltd, or Affiliated Companies and Car Distributors.

3. The tire details and customer details must match the invoice. The tire warranty is non-transferable to another party.

4. The tire(s) must be presented with the vehicle it was fitted on as mentioned in the invoice.

5. The tire must be the correct fitment for the vehicle fitted to as per the manufacturer’s recommendations and terms.

6. The tire(s) claim must fulfill the relevant warranty conditions.

7. If TPMS (Tire pressure monitoring system) is available it must be in good working condition.

8. In order to make a thorough inspection the user must deliver the tire(s) to one of the service centers authorized or owned by United Tires Co., Ltd, or Affiliated Companies.

9. Each Tire deemed faulty can only be examined by United Tires Co., Ltd, or Affiliated Companies or any of their authorized companies. 

10. If no service center is available, the tire will be sent to an authorized center and may take up to 2 weeks for any claim approval.

11. United Tires Co., Ltd, or Affiliated Companies is not responsible for providing any tires while warranty process is conducted.

12. The vehicle the tire is fitted to must be in a roadworthy condition. 

Failure to meet the above criteria will result in a rejected warranty claim.

4. Compensation Amount:

United Tires Co., Ltd, or Affiliated Companies will compensate the customer for the return tire(s) based on the remaining tread depth when the tire is produced to them at the time of purchase.

This will be the used formula:

New tire tread depth – 1.6mm TWI (Globally recognized TREAD WEAR INDICATOR).

Example: 

New Tire: 8.0mm – 1.6mm = 6.4mm of usable tread.

Claimed Tire at Inspection: 6.7mm – 1.6mm = 5.1mm of usable tread.

The remaining tread will then be converted into a compensation percentage. See examples below:

5.1mm / 6.4mm * 100 = 80% compensation.

3.8mm / 6.4mm * 100 = 60% compensation.

The amount of the credit will then be determined by dividing the current United Tires Co., Ltd, or Affiliated Companies retail price (excluding VAT) by the percentage of remaining tread. See below example:

New tire price = SR100 (excluding VAT), 80% compensation = SR80.

Any taxes, tire fitment, balancing and any other charges in connection with the replacement of the tire are required to be paid for by the end user.

United Tires Co., Ltd, or Affiliated Companies reserve the right to choose the method of settlement which is either an exchange of the product, voucher or a value based on the compensation method. 

In cases where it is impossible to compensate the customer by changing the product with the same type of tire, the customer has the right to receive a product of the same size with a different pattern or to obtain a full refund relating to the compensation / report findings.

Any tire(s) that have been accepted for a warranty claim and had a settlement paid, becomes the property of United Tires Co., Ltd, or Affiliated Companies.

5. Warranty Exclusions:

Tires that have become unserviceable for the following reason will be rejected for claims and void the tire warranty. The below list of reasons for rejection although quite exhaustive is not a complete list for reasons of rejection:

1. Improper repair or repairs that have failed.

2. Improper maintenance which can include: improper inflation or other maintenance abuses.

3. Improper application or operation such as speeding or overloading.

4. Improper tire size and/or specification for the vehicle the tire is fitted on.

5. Improper mounting/dismounting procedures. 

6. Wheel rim damaged or distorted.

7. Mechanical irregularities in the vehicle or wheel, such as faulty suspension components.  

8. Damage due to poor wheel alignment.

9. Damage caused by corrosion, vandalism, or damages caused by contamination (petroleum or any other chemical products).

10. Tires used in commercial applications such as taxis, shuttle vehicles and couriers (defaults to warranty for commercial use).

11. Irregular tread wear or excessively rapid tread wear. 

12. Worn out tread (remaining tread depth less than 1.6mm). 

13. Road damage caused by obstacles or debris, such as cuts, punctures (whether repairable or not). 

14. Tears, abrasions, or impact breaks (whether repairable or not). 

15. Faulty TPMS (tire pressure monitoring system).

16. Materials added such as fillers, sealants, balancing substances, and external tire treatments.

17. Tire has clearly been used on when Underinflated or Flat.

18. Run Flat tires that have been used when Flat and exceeded recommended speed and distance of the tire manufacturer’s recommendation.

19. Run Flat tires that have been repaired in anyway.

20. Tires submitted for poor ride complaints such as noise and vibration before 1mm tread wear.

21. Tires purchased as used.

22. Tires altered by notching or buffing.

23. Tires used on vehicles in racing or special applications.

24. Tires rendered unserviceable due to snow chains, studs, or any other attachment.

25. Flat spotting or damage due to improper storage by the end user.

26. Flat spotting due to excessive braking.

27. This warranty is only Valid in the Kingdom of Saudi Arabia.

6. Summary:

This policy is designed to be a guide as the Warranty procedure for United Tires Co., Ltd.

The above list of reasons for rejection although quite exhaustive is not a complete list for reasons of rejection from United Tires Co., Ltd, or Affiliated companies.

United Tires Group Co., Ltd, reserves the right to refuse any warranty claim submitted to them by any customer. If the Warranty claim is refused, then a full explanation will be offered to the said customer with proof if required as to why the claim has been rejected.

Customers have a right to Appeal a warranty claim refusal and will need to ensure the following:

1. The vehicle has not been used in any way except to travel to their home residence after the refusal claim.

2. The claim has been submitted on or before 5 working days from the date of refusal. 

3. The customer must send an email to warranty@bin-shihon.com, with a reason why the claim should be authorized, with photographic evidence if required.

At this point an assessor from United Tires Co., Ltd, or their affiliated companies will then contact the customer and reassess the claim.

Each customer can only appeal one time per tire warranty claim.

The customer has the right to Complain to United Tires Co., Ltd, if they feel they have been unfairly treated in any way during any of the above process.

Please submit the complaint to warranty@bin-shihon.com stating the reason for the complaint and their contact details, at which point this will be reviewed by United Tires Co., Ltd, and they will respond to the Email within five working Days.